Dear Dr. Cabler:
As you know, I did extensive research on the LASIK procedure and process itself, the alternatives, and the various providers, doctors and clinics. Once I had made the decision to have the surgery, I evaluated the various providers/doctors/clinics based on several factors:
EXPERIENCE: After conferring with objective close friends at church that are ophthalmologists and optometrists in addition to web research, I was able to gain an education as to what credentials were really significant. Dr. Cabler met all that criteria. His staff (particularly Joan) was very knowledgeable and confident. One attribute of Dr. Cabler's staff that had significant impact on my decision is that the vast majority of his staff (again, including Joan) had been with Dr. Cabler for several years (7+). If he takes care of his staff well, he is more likely to take care of his patients well. Other doctors/clinics I evaluated could not make this same claim relative to staff longevity.
LOCALITY: The location on Fannin is centralized, which is probably the best location the office could be and still be accessible by the entire city.
INTEGRITY: It was very important that the doctor and staff were honest, forthright, and maintained a high level of professionalism throughout the entire process. While other doctors/clinics seemed to have these qualities, at times I got the impression that they were trying to do a hard sell just to get my business. Dr. Cabler gave detailed and honest feedback as to how effective the other alternatives to LASIK would have been for me without consideration to cost or potentially losing me as a client.
STAFF PROFESSIONALISM: To a person, everyone on the staff carried themselves well, not only during the consultation and screening, but also during the pre-op, surgery, and post-op. Occasionally once someone commits financially, the level of courtesy and professionalism decreases; this was NOT the case with Dr. Cabler's office did an OUTSTANDING job of "putting up" with my detailed inquiries and questions, and in particular with those related to insurance and benefits. No other doctor's office/clinic was willing to go to that degree for me before I was willing to commit.
COST: It was important that the fee paid was "all inclusive", without any hidden fees. Some clinics charge for certain follow-ups, equipment, medication, or for enhancements, which was not the case with Dr. Cabler.
COMFORT LEVEL: All of the other factors mentioned above influenced this one. However, my conversations with Dr. Cabler put my mind at ease. He instilled a high level of confidence in his experience and knowledge, and he was willing to take as much time as needed to answer my many questions - in particular, those regarding future technologies and whether I should wait.
I also wanted a doctor that would be taking care of me throughout the process, including consultation, pre-op, surgery, and post-op. Other clinics operated under a different model. Houston has many excellent eye doctors, of which Dr. Cabler is one. While the logical side of me evaluated all of the hard data and facts and agreed that Dr. Cabler was a good choice, the emotional or "gut feel" side of me also agreed - which is what really motivated me to choose Dr. Cabler.
Gary J. Sham, Manager
Project Management Office
HP Computer Corporation